What is the storage life on milk formulas?

Once the foil sealed bag of formula is open, it has a storage life of 2 weeks. Due to environmental factors such as air, humidity, and temperature, which can impact its quality of freshness we recommend storing the opened formula in a glass or stainless steal container to ensure short-term freshness. HiPP Milk Formulas have a longer storage life of 3 weeks.

Do I really need to boil the water?

Yes, by boiling the water you are eliminating bacteria that is present and any possible contaminations that may be harmful for your baby.

What is the ratio of water to formula?

The ratio is 1:1, 1 oz of water per 1 scoop.

How long does one box last?

There are a few things to consider when answering this question, such as what size is the box, how often is your baby eating, and are they exclusively fed formula or just being supplemented. Generally, 1 box of 400g and 500g lasts about 4-5 days, whereas the bigger boxes of 600g and 800g lasts about 5-6 days.

When does the product expire?

The products we sell are fresh and generally have a shelf life of more than a year. On rare occasions we may have products with a less extended shelf life but rest assure the product is safe to use until the expiration date. Expiration dates are always located on the products and listed on the product page. Please be advised that expiration dates are in an European format, DD/MM/YYYY, instead of the standard American version MM/DD/YYYY.

What stage should I be getting for my baby?

Each stage is intended for a specific age and is formulated to meet the nutritional needs for the baby’s relative age. Stage Pre and stage 1 are intended for babies from birth to 6 months/onwards. For following stages please see the information listed on each product page.

Are your products irradiation free?

Yes, all of our products are irradiation free.

Where do you purchase your products?

All of our products are purchased from certified European distributers.

Where are the orders being shipped from?

All of our orders are shipped from our climate control warehouse that is located in New York.

When will my product be shipped?

Orders are processed and shipped within 24 hours (excluding holidays and Sundays).

How long will it take for me to receive my order?

We are located on the east coast and orders may take up to 1-5 business days, depending where you are located. The closer you are to New York, the faster delivery will be. Expedited shipping services are offered at check out.

What shipping carriers do you use?

We use USPS and FedEx.

How much does shipping cost and can I have my order expedited?

Free Shipping is provided on all orders of $25 and up, all orders under $25 are subjected to shipping fees depending on package weight and shipping location. Yes, orders can be expedited for an additional cost. Expedited shipping options are offered at check out.